Retention. Notice who has gone quiet.
Customers rarely announce that they are leaving. They stop coming. Retention turns the quiet ones into a call list for your team, keeps what happened on each call, and brings you the reviews nobody answered.
What it does
2 parts2done with you
Win-back call list done with you
Customers who have gone quiet become a call list for your team, with the outcomes and follow-ups your team records, and opt-outs respected.
Review follow-up done with you
New Google reviews nobody answered, and unanswered low ratings from the past year, come to you with an email to the branch manager already drafted, once Google approves review access for your business. Nothing is posted for you.
Where it reads from, and what you get
It reads
- Your visit or booking records
- Your Google reviews, once Google approves access
You get
- A call list of customers who have gone quiet
- The outcome and next date of each call
- Unanswered reviews, with a reply email drafted for the branch manager
Who acts: Your team makes the calls. The branch manager answers the review.
Guardrails
- Opt-outs are respected.
- Nothing is posted for you.
How you get it
- done with you
Our team sets these up on your systems after a short scoping call. They run on our server and are checked on a schedule, so our team sees when one stops or falls behind.
The rest of Ardito
- Lead deskFind the enquiries nobody answered, and the replies that missed the mark.
- Proof of workSigned sessions, checked clock-ins, and daily reports held against the records.
- Pay and performancePayroll checked against agreed pay, commission drafted line by line, and a game for the team.
- Money checksUnapproved discounts, missing fees, double charges and failed payments, listed for review.
- Owner dashboardEvery branch side by side, questions answered in plain words, and where growth stalls.
- Back officeContracts and their deadlines, supplier receipts sent on, month-end accounts chased.
- Custom buildsThe check, report or queue your business needs, built on the same foundation.
See whether it fits your business
Tell us how the work is done today. Our team will say honestly whether this module fits, what it would read, and what it would take to set up, including when the answer is no.