Questions

No. That is the whole design. They keep the WhatsApp app on their phones and reply exactly as they do today. There is no new inbox to adopt, which is why this does not quietly die in week three like shared inboxes do.

Never on its own. It has no auto-replies and never starts a conversation. On Facebook Messenger and Instagram the business owner can reply from Ardito to a customer who wrote in the last 24 hours, and the reply goes out only when the owner clicks Send. On WhatsApp it only reads and reports.

No. The number stays in the WhatsApp Business app and the phone keeps working. Meta does two things once, during the connection: linked desktop devices are signed out, and broadcast lists are disabled. Both are Meta’s behaviour, not ours, and we say it before you start rather than after.

Every audit reads the last 180 days of messages from your connected channels, and messages are stored from the moment you connect. If you share your chat history while connecting WhatsApp through Meta’s window, Meta sends up to 180 days of earlier chats, and the first report covers them too. The demo audit shows the same report on sample data today.

The conversation is excluded from the score and listed separately as our blind spot. It is never counted against a staff member. A tool that guesses here is a tool that makes false accusations.

The owner account you create. Staff do not need logins and are not asked to do anything.

Claude, from Anthropic, currently the Sonnet tier. It receives the text of an answered conversation, only for workspaces on the Coach plan. The customer’s phone number or account id is not attached, but anything written inside a message, such as a phone number, is sent as written.

No. It is sent through the Anthropic API for a single grading call and is not used for training.

It gives a reason you can check against the conversation in one glance, which is the point of showing the first message next to the verdict. Disagree and the verdict is yours. Nothing here pays or penalises anyone by itself.

Grading runs only on the Coach plan. On the Audit and Watch plans no conversation text is sent to Anthropic. There is no switch to turn it off on Coach yet. The weekly summary email is separate: it can quote the start of unanswered messages and is sent through Cloudflare.

Anywhere WhatsApp Business works. The holiday calendar and time zone follow the country you choose when you create your workspace. The languages our courtesy and enquiry rules already cover are English, Malay, Bahasa Indonesia, Tagalog and Singlish.

From your billing page, in one click, without emailing anyone.

Email hello@arditohq.com from your account’s email address and we delete it by hand within 30 days. It is not self-serve yet. The data deletion page has the details.